The primary differentiator of the KTC Quality Approach is that our results consistently translate into tangible benefits for our Clients. KTC’s Quality Approach is
customized and designed to provide elevated standards of performance that match each organization’s specific needs.
KTC develops a Quality Assurance Plan (QAP) that is individually tailored to each project. The QAP includes: Quality Planning, Quality Control, Quality Assurance, and Quality Improvement. The QAP is updated throughout the life of the project as needed.
The Quality Manager is responsible for implementing and overseeing the Quality Approach to ensure that KTC has met or exceeded the elevated principles of quality that our customers have come to expect as the standard. All project deliverables go through a rigorous Quality Assurance (QA) and peer review process, clearly outlined in the QAP, to ensure the work products are error free and meet all the requirements within the framework as provided by the ISO 9001 Quality Processes. The Quality Manager implements ISO standards that were specifically designed for the industry in question and thereby shapes broad requisites of quality into a more streamlined and useful standard. KTC assembles a review checklist that outlines applicable guidelines and standards to anticipate variables that may impact deliverables and work products. We utilize the lessons learned from our extensive experience to ensure continuous improvement at every level. Everything that makes KTC successful, including all effective standards and procedures proven to create optimal results, are carefully and accurately documented for future reference on similar projects. As a result of our comprehensive approach, KTC is able to leverage our extensive experience into a high quality services for our Clients.
The Business Results of the KTC Quality Approach are numerous. Both KTC and our Clients mutually benefit from providing services with a high Quality Rating and an exceptional
degree of Customer satisfaction. Our customers greatly benefit from the high degree of consistency in the services KTC provides, which in turn creates streamlined processes for
both management and planning. The Quality processes and procedures which are necessitated by the project are controlled and predictable, creating an atmosphere of reliability
and consistency. These Business Results readily translate into cost savings for our Client through the elimination of costly unexpected nonconformities.
CMMI - SVC/3